General rules

As a Bazaarcom customer, you have the right to exchange any of the products that you have purchased through Bazaarcom, and to activate this right, the following conditions must be met:

• You must send the “replacement request” within a maximum period of one day from your receipt of the product, and any requests sent after one day of receipt will not be taken into consideration.
• If you wish to replace the product(s), you must take the following into consideration:
  • Taking care of the products you have purchased. The products must be in the same condition in which you received them and in the same original packaging/bags.
  • Not using the product.
  • Do not remove the trademark on the product/s.

Note: Bazarcom will not accept any “replacement request” that does not meet the previous conditions.

• There are some products that are not subject to the exchange policy. You must review the “Product Description” to find out whether the product is subject to the exchange policy or not. We ask that you read the “Product Description” before making a purchase.

Cases in which delivery fees are added to the exchange request:

• If there is no defect, it is broken.
• If there was a previous change on the same order.
• Otherwise, there will be no delivery fees. 

How can I make a switch request:

1. Go to:
   • My account.
   • My requests.
   • Fill out the exchange request.
   • Click on the "Submit" button.
   • You will receive an email confirming the completion of the transaction.
2. The exchange request will be studied by customer service and a response will be given to you within one day of submitting the request
3. You will have to upload three clear photos in the “replacement request” (front photo, back photo, and trademark).
4. We will cancel your old order and place a new purchase order for a new product.
5. We will, in cooperation with thePalestinian Distribution and Logistics Services Public Shareholding Company Ltd. (Wasel)will work to retrieve the products/items that you wish to exchange from your address, when you Wasel Company delivers the new products to you.
6. If the new product is more expensive than the old product, you will be asked to pay the difference when you receive the new product.
7. If the new product is less expensive than the old one, as soon as your Bazaarcom team receives and inspects the product, you will be compensated for the difference in the form of a “discount code” which will be added to your Bazaarcom account.
8. You can apply a “discount code” to any new purchase.
9. Please note that there is no cash compensation.

 

Our customer service team is here to help you and will be happy to serve you:

Facebook: m.me/bazarcomofficial

e-mail: help@bazarcom.shop

Phone number: 294757802

WhatsApp number: 00972594266266