RETURN / EXCHANGE

Can I return an item after receiving it?

If you are unhappy with an order, you can contact our responsive customer service team, and they will be able to help you return your order. Please check our Return Policy for guidelines for returning your item.

Can I exchange an item after receiving it?

Yes. You can exchange an item after receiving it, just give us your suitable reason for exchanging it and get in touch with our responsive customer service team. Please check our Exchange Policy for guidelines on exchanging your item.

SHOPPING

Can you assist me placing an order on your website?

Yes, if you wish to place an order, you only have to follow our instructions below:

1. Visit us on https://www.bazarcom.shop/and select the item you like, select your preferred size and quantity, then click on ‘Add to Cart’.

2. You can add multiple items to your cart in order to buy them in a single order.

3. Once you are done with selecting your products, click on the cart icon on the right top corner to go to review the items in your cart.

4. Review your items and click on “Checkout” to complete your order.

5. Fill in your contact information then click on “Continue to shipping method”.

6. Choose the shipping method you prefer, then click on “Continue to payment method”

7. Choose your preferred payment method.

8. Review your order’s total amount, then enter a discount code if you have one.

9. Click on “Complete order” to complete your order.

The item I want is OUT OF STOCK ? How will I be notified about my favourite item being restocked?

We get new items daily and often restock our most popular items. To get notified on “Out of Stock items”, go the product page, click on the size that you are interested in, fill in your email address in the field that appears. Once we restock the item, you’ll be notified right away by an email notification.

Do you have a store? Where are you located? Can I come and try on the items before I buy them?

We are proudly based in Palestine and are only situated on digital platform, therefore we do not have a store located outdoors. You can go ahead and place your order, and If you are unhappy with it, we have a flexible Exchange and Return policy.

Can I place an order through Facebook Messenger?

Yes, you can place your order on the site, by phone, email or chat with our representative on Facebook Messenger: m.me/bazarcomofficial

Bazarcom Contact Information:

Email: Info@bazarcom.shop
Phone: 02-2947578
Whatsapp: 00972594266266
Facebook Messenger: m.me/bazarcomofficial

How do I use a discount code?

You can apply a discount code at the checkout page, by entering the code in the “Discount code” field, if your discount code is valid, then the order amount will automatically be updated to reflect on your discount code amount.

How do I create an account?

On Laptop

1. Click on the “Login” link in the right top corner of the homepage.
2. Click on the “Sign up” tab next to the question “New Customer?”.
3. Enter your first name, last name, email and a password of your choice, then click on Sign up.

On Mobile

1. Click on the menu icon on the left top corner of the homepage.
2. Click on login.
3. Click on the “Sign up” link next to the question “New Customer?”
4. Enter your first name, last name, email and a password of your choice.
5. Click on Sign up.

I am concerned about receiving an item that is different from the one I ordered.

Our team carefully performs the orders fulfillment process that is designed to minimize human error. In case of such incidents or in the case where you are simply not happy with the item you received, our Exchange and Return policy are very flexible and will allow you to return or exchange the item as you please.

DELIVERY

How long does it take to receive my order?

We trust and rely on Wassel for Distribution and Logistics Public Shareholding Limited Liability Company (“Wassel”) to deliver your orders. Delivery period depends on your location. Below is an estimate of the delivery periods per location:

1. Ramallah (Center) - Customers should expect their delivery within 2-5 working days of placing the order.
2. Nablus (North) - Customers should expect their delivery within 2-7 working days of placing the order.
3. Bethlehem (South) - Customers should expect their delivery within 2-7 working days of placing the order.
4. Hebron (South) - Customers should expect their delivery within 2-7 working days of placing the order.
5. Jenin (North) - Customers should expect their delivery within 2-7 working days of placing the order.
6. Tulkarem (North) - Customers should expect their delivery within 2-7 working days of placing the order.
7. Qalqilia (North) - Customers should expect their delivery within 2-7 working days of placing the order.
8. Jericho (Center) - Customers should expect their delivery within 2-5 working days of placing the order.

Please note that Wassel will deliver your order on weekdays within the time frame 09:00 - 16:30. Please make sure to be available to receive your order within this timeframe.

Where do you deliver?

We trust and rely on Wassel to deliver your orders. Wassel delivers to all locations in Palestine.

Do you charge for delivery?

The rate charged for the delivery is NIS15 for orders below NIS99. Free Delivery is provided for any purchases over NIS99 unless otherwise stated.

How can I track my order?

Our system will automatically notify when the status of your order is updated. This can be via SMS or Email notifications depending on the details you provided at check out.

To track your order:

1. Check the order notification received by you through SMS or by email while submitting the order.

2. Click on the order link.

3. Your order page includes latest tracking information about your order provided by Wassel.

Alternatively you can always contact our customer service team to track your order:

Facebook Messenger: m.me/bazarcomofficial

Email: Info@bazarcom.shop

Phone Number: 02-2947578

Whatsapp: 00972594266266

Can I schedule my delivery?

We trust and rely on Wassel to deliver your orders. Generally, Wassel delivers orders within the timeframe 09:00 - 16:30. We can’t guarantee a more accurate or a shorter period. However, we recommend adding this as a note to your order when you place it. You can add a note by hovering over the cart icon on the top right corner of the homepage, then enter you order notes before checking out.

Alternatively, you can choose to pick up your order from Wassel offices. Make sure to select this option when checking out.

Please don't hesitate to get in touch with us to schedule your delivery or change your shipping information once you place your order:

Email: Info@bazarcom.shop

Phone Number: 02-2947578

Facebook Messenger: m.me/bazarcomofficial

Whatsapp: 00972594266266

How can I update my delivery address for an order?

Please contact us as soon as possible to avoid any delay in communicating your new shipping address to Wassel.

Contact Us here:

Email: Info@bazarcom.shop

Phone Number: 02-2947578

Facebook Messenger: m.me/bazarcomofficial

Whatsapp: 00972594266266

I’ve been waiting for too long and I did not receive my order, what should I do?

Make sure you have provided us with the correct contact details, correct mobile number and a detailed shipping address. You should expect receiving your order within 2-5 working days or 2-7 working days depending on your shipping address. If the estimated delivery time has passed, please contact us:

Email: Info@bazarcom.shop

Phone Number: 02-2947578

Facebook Messenger: m.me/bazarcomofficial

Whatsapp: 00972594266266

What if the item I received a damaged or a wrong item?

In this case you have the ability to either exchange your item or return it. Check out how you can Exchange or Return your order.

Our customer service team is a click away and will happily serve you:

Email: Info@bazarcom.shop
Phone Number: 02-2947578
Facebook Messenger: m.me/bazarcomofficial
Whatsapp: 00972594266266

PAYMENTS

How can I pay?

Cash On Delivery

You have the ability to order your item and pay when you receive it.

Please don't hesitate to get in touch with us with any questions:

Email: Info@bazarcom.shop
Phone Number: 02-2947578
Facebook Messenger: m.me/bazarcomofficial
Whatsapp: 00972594266266