Return policy

Return policy

General rules

  • The return request must be submitted within no more than one day from the moment the order is received. Any requests sent after one day of receipt will not be considered.
  • There will be no return fees in case of any defect in the parts; otherwise, delivery fees will be added.
  •  The product to be returned must be in the same condition as it was received and unused. A product that has been used but still has the price tag is considered a used product and cannot be returned.
  • The product to be returned must be in the same package or wrapping in which it was received.
  • There are products not covered by the return policy, so attention must be paid to the phrase "Non-returnable" in the product description.
  • It should be noted that the refunded value from the product return will be in the form of a "discount code" added to your account in Bazarcom.
  • There is no expiration date for the added "discount code".
  • No more than three returns are allowed for orders containing ten or more products.  
  • In case of purchase by Visa payment, and there is a return due to a product defect, a refund will be made through Bazarcom, and the refund period to the customer's account is within 14 days.

How can I return the product?

  • Contact the Bazarcom team through the WhatsApp number below.
  • The return request will be reviewed by customer service and you will be responded to within one business day.
  • Three photos of the product to be returned must be attached inside the return request (front photo, back photo, brand label).
  • Coordination will be made with "Palestinian Distribution and Logistics Services Public Shareholding Company (Wasel)" To collect the returned product, and you can also go to the nearest office of the companyWasel And send the product to be returned through them. To know the Wasel company offices in your area, you can contact our customer service team, and the team will assist you..
  • After completing the inspection of the returned product and approving it, the product value will be added to your account in Bazarcom..
  • You can use the points added to your account for any new purchase.

Our customer service team is fully ready to assist you and will be happy to serve you:

Facebook: m.me/bazarcomofficial

Email: help@bazarcom.shop

Phone number: 294757802

WhatsApp number: 00972592866266